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At University Settlement, we are committed to ensuring all our partners, donors, volunteers and community members have equal access to our communications as well as our facilities. To help make Ontario accessible to people with disabilities we consistently strive to make our website and web content more readily available.

We invite individuals who need us to make content accessible to them in some way, like Braille or video and audio transcripts, to contact us at info@universitysettlement.ca. We strive to offer an inclusive environment, so please let us know if we can help you access our information in any other way. Within reasonable limitations, we will provide you with the appropriate materials in the format in which you request within 5-7 business days.

We welcome your interest in accessibility and we value your input. Feedback about the delivery of services to persons with disability is welcomed as it may identify areas that require change. You may provide feedback by telephone, in person, in writing, or by email.

Two requirements have come into law under the Integrated Standard of the AODA: (Information & Communications:
Section #13: Emergency procedure, plans or public safety information and Employment
Section #27: Workplace emergency response information

We are required to ensure that all our emergency procedures, plans and safety information are in accessible formats and that all members of our community, as well as staff, have the opportunity to develop an individualized emergency plan based on the needs of their disability.  We are asking all members of our community to review the Emergency Management and Business Continuity Plan.

Emergency Procedures: Word doc.
Emergency Procedures: PDF File

If you are unable to participate in any area of the Emergency Response Procedure as a result of a disability, please contact us and we will work together to develop individualized emergency plans.

Accessibility Policy: English
Accessibility Policy: Chinese

Where possible, feedback will be addressed immediately. Some feedback may, however, require more time to address and may need to be reviewed before an action is taken. Feedback may be provided directly to the department concerned and/or to:

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