The pandemic has been such a stressful time. For Bin, her life changed dramatically when her government pandemic relief funding stopped. For more than a month she had no income.

Since Bin arrived in Canada 2 years ago, she has turned to Jun Zhang, Settlement Counsellor at University Settlement whenever she had a question or issue.

“Bin was so stressed and desperate when she contacted me earlier this year,” said Jun. “I helped her set up a Service Canada account and called Service Canada to figure out why her pandemic emergency payments had stopped. It was a great relief for her financially and emotionally when she received the payments she missed.”

“Without University Settlement I would have no income. I would not be able to lead a normal life,” Bin explained.

“Thank you, Jun. I have received your help so many times. You have made me, a new immigrant, feel the same warmth as my family. Every time I have contacted you to solve my problems, you are so kind, patient, and friendly. Thanks to you, every problem of mine has been resolved.”