Social Services

University Settlement Statement on Anti-Asian Racism

University Settlement is dedicated to fostering a culture of acceptance, equality and anti-discrimination. We call on each and every one of us to stand up against racial prejudice and discrimination.

Many have used the pandemic as a vehicle for inciting racist, sexist, anti-Asian sentiment. We reject this racism, xenophobia, and hate and stand with those who have been harmed by all forms of anti-Asian sentiments and acts.

We call on all members of our community to openly condemn ill-informed, biased perspectives, violence, hate and discrimination.

COVID-19: In-Person Services and Programs Suspended

Our offices at 23 Grange Road, 720 Spadina Avenue and 6075 Yonge Street are temporarily closed in response to the Province’s COVID-19 announcement on January 3, 2022. Our counsellors are available to help by phone, by email and online.

All in-person programming has been temporarily suspended. All online programs continue to be available.

Improve Your Financial Wellbeing

We offer a range of free services to help low-income Citizens, Permanent Residents, Convention Refugees, Refugee Claimants and Visitors improve financial stability and reduce financial stress.

Counselling and Assistance

We can help you…

  • Understand the services and income supports available to make your life easier
  • Navigate the application process for Old Age Security, Ontario Works and Ontario Disability Support Program
  • Obtain government documents, including Ontario Health Card, Social Insurance Number, Driver’s License, Marriage and Birth Certificates
  • Prepare Toronto Community Housing annual rent renewals
  • Access other needed services
  • File your Income Tax
  • Complete forms

We provide…

  • Translation of documents
  • Referrals and other information relating to your situation

For more information, speak to a counsellor:

Maggie Qu (English / Mandarin)
(416) 598-3444 ext. 233 or (647) 617-6657

Financial Relief Navigator

Visit the Prosper Canada website to find out about government COVID-19 financial supports and other relief measures you might qualify for.

Ontario Energy Support Program

Visit the Ontario Energy Board website to learn more about how you might be able to reduce the cost of your household electricity bill by applying for a monthly credit to your bill.

Employment and Support Programs

Are you currently receiving Ontario Works or Ontario Disability Support? Our free employment and support programs can help you develop job skills and provide you with the counselling you need to reach your life goals.

Customer Service & Call Centre Certificate Program

Improve your employment skills. Learn how to deliver exceptional customer service. A call centre career offers thousands of progressive positions and opportunities; the first step is usually as a customer service representative.

If you are receiving Ontario Works and looking to enter the job market, our free Customer Service and Call Centre Training Certificate program can provide you with the help you need to get that first position. Approximately 70% of our program participants are successful in finding employment.

Navigating Next Steps

Receive counselling and support to help you achieve your life goals.

This free 8-week program provides people who are receiving Ontario Works or Ontario Disability Support with one-on-one online counselling and coaching to give them the tools they need to move forward with their lives.

If you are experiencing isolation and mental health issues, unemployment, and difficulty navigating services, access to food, housing, and financial supports, we can help you.

Free Community Workshops Online

Every month we offer a variety of free online workshops covering employment, technology, personal finance, health, citizenship and arts-related topics.