Mauricio and his spouse required assistance in preparing for relocate from Alberta to Ontario for their family of four. They had contacted over 20 different settlement agencies with no success. Our settlement counsellor, Jimmy Lam, scheduled a phone meeting with the client as soon as they contacted University Settlement.

“We’ve never received such excellent assistance from a settlement service agency. Mr. Jimmy’s fast, and competent service has completely blown us away. He spent time carefully listening to our needs and provided us with the information we needed to successfully settle in Ontario” Mauricio shared.

Our counsellors make every effort to understand the requests of the clients and provide the best possible assistance. “I conducted a thorough needs assessment and provided them with the information they needed around Spanish-speaking communities, day care services, job market, finding a family doctor, community safety, transit, etc.,” said Jimmy.

Moving is a major life decision and people may feel lost and anxious. It is important that they receive the support they require. “We have the fortune of finding people who care and go above and beyond to assist newcomers. We have gained perspective on where to start with plenty of information to make well-informed decisions. Thank you for making our journey much easier.” remarked Mauricio.